Shipping policy

Our shipping policy aims to provide a clear and hassle-free delivery experience for your orders.

Order Processing:

  • The team at Alevill prioritizes processing all orders within 1 to 3 business days after your purchase.
  • You will receive a confirmation email with your tracking number once your order is dispatched.

Shipping Timeframes:

  • We know how important timely delivery is. For our USA & CA customers, we offer Free Shipping
  • Orders are usually delivered within 7-12 days, not including the processing time. Delivery times are estimated and may vary due to factors such as customs and local postal services.

Order Tracking:

  • All shipments come with tracking numbers for your convenience.
  • We will notify you via email once your tracking information is available. If you don't see the email in your inbox, please check your spam folder.
  • Please allow up to 48 hours for the tracking information to be updated.

Shipping Regions:

  • We currently ship only to the United States and Canada.
  • Both USA & CA customers benefit from Free Shipping.

Delivery Process:

  • We work with reliable carriers like FedEx, UPS, DHL, and USPS to ensure timely and secure delivery.
  • Please provide accurate shipping details during checkout to avoid delivery issues.

Order Modifications:

  • If you need to modify your order after placing it, contact our customer service team as soon as possible. We will do our best to accommodate changes, but it may not always be possible once the order has been processed.

Shipping Delays:

  • External factors, such as bad weather or carrier delays, may cause unforeseen shipping delays. We appreciate your patience during these rare events.

Lost or Damaged Shipments:

  • If your order does not arrive within 12 days of receiving your shipping confirmation email, or if you encounter any issues with your shipment, please contact our support team at contact@alevill.com with your name and order number. We are here to assist and resolve any issues to your satisfaction.

At Alevill, we are committed to ensuring the safe and timely delivery of your purchases. If you have any further questions or concerns about our shipping policy, please contact our dedicated customer support team.

Contact Us

📧 Email: contact@alevill.com

📞 Phone: +212

🕗 Business Hours: 9am - 6pm (EST) Monday to Saturday

📍 Office Address: No 64 Lotissement Mokawama Sidi Baba, Meknes, 50000, Morocco