Cancellation policy

We understand that circumstances can change, leading you to consider canceling your order. Our goal is to offer a smooth and convenient shopping experience, which is why we have established a detailed cancellation policy to uphold your satisfaction.

Order cancellation
Should you decide to cancel your order, please reach out to our customer support team promptly. While we strive to accommodate your request, please be aware that certain conditions may apply to cancellations.

Cancellation time frame
To qualify for cancellation, your request must be submitted within 24 hours of placing your order. This time frame enables us to process your cancellation efficiently.

Product availability
If your order has already been shipped or is in the process of being shipped, cancellation may not be possible. In such cases, you may need to adhere to our Refund & return policy and initiate a return accordingly.

Upon approval of your cancellation request, we will initiate a refund to your original payment method. Please note that it takes a few business days for credit card refunds to reflect on your statement.

Contact us
For any inquiries or concerns regarding our cancellation policy, please feel free to contact our customer support team. We're here to assist you and ensure that your shopping experience with Alevill is up to your expectations.